Payment and Cancellation Policy
Maintaining stability within the pack to ensure every dog is getting the best out of our service is our number one priority – and to do this we need to know who is coming on which days.
- Payment is required for all days enrolled, regardless of attendance.
- Payment is required before your dog’s assigned days. Invoices will be sent out each Monday for that week’s pack days. You are welcome to set up automatic payments to make things easier for you.
Payment Waiver or Discount at Our Discretion:
- We understand that unforeseen circumstances may arise, and as such, payment may be waived or discounted at our discretion based on the situation.
- Please feel free to reach out to discuss any unique circumstances, and we will do our best to accommodate your needs.
- Note that payment will not be required if we, Dogs By Design, cancel Pack Socialisation and Training for any reason.
Cancellation Policy:
- A two-week notice is required for the cancellation of Pack Socialisation and Training services.
- Rejoining our pack after cancellation will necessitate the same process as a new client joining and may require you to go onto a waiting list until a spot becomes available.
Can my dog attend on a casual basis, or do they need to come weekly?
We do require owners to commit to this service weekly. We have tried taking dogs casually in the past and we find that they struggle to settle into the routine and structure of the session and the pack, which then affects the rest of the pack. You will find you and your dog will get more benefits from long-term weekly attendance too.
What if my dog is unwell one week?
On the unfortunate occasion that you dog is unwell let us know as soon as you can to cancel that weeks socialisation & training. Please note the avoid payment policy though.
I need to stop our weekly Pack Socialisation & Training?
If you need to cancel this service permanently, we do need two weeks notice. Please note the cancellation policy above.
What areas do you service?
We currently service Riversdale, Mandeville, Gore, Mataura & Invercargill. If you live around those areas please get in touch as we may be able to organise something
What time will you pick-up and drop-off my dog?
This varies depending on the number of dogs in the pack and what we do on the day. Dogs will be collect between 8-10am. Drop-off will normally be between 2-3pm.
I won’t be home at pick-up and drop-off!
That is totally fine. We are more than happy collect your dog from your property without you there. If your dog is kept inside while you are out you are more than welcome to give us a key to use, if you are comfortable with that.
Does this service operate rain or shine?
It does indeed! A bit of bad weather generally doesn’t bother the dogs and the humans just put on the appropriate clothing. If the weather is so bad it was deemed unsafe we would cancel.
My dog isn’t always good with other dogs, can they still attend?
We are definitely able to take dogs that don’t have the best social skills, this is our area of expertise! If your dog does have serious aggression with other dogs then we may have to do other training first. If you are unsure please feel free to get in touch.
My dog has no recall and can’t be let off-leash, can they still attend?
Absolutely! This service is perfect for your dog. Because of the structure, rules and boundaries we implement along with the training aspect, we should be able to improve your dog’s off-leash behaviour (with a bit of effort on your part too). Any dog who is not reliable off-leash is kept on a lead or long-line until they can be trusted.